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REQUEST INFORMATION

REQUEST INFORMATION

Services

CONTACTS

CONTACTS

The Castelluccio Country Resort

Via Ariano, 19 - 50031 Barberino di Mugello (FI)

Phone +39 055 841538

e-mail: info@ilcastelluccio.it

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Services

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Included Services

• Free enclosed parking

• Free Wi-Fi throughout the hotel

• Breakfast in the morning with complete Coffee Shop Service and a large and elegant Buffet with the freshest sweet and savory products. Crepes and Omelettes on request.

• Restaurant inside the medieval rooms with high quality typical Tuscan cuisine (with the possibility of choosing à la carte) and an extensive wine list with a selection of small and fine regional wineries

• Ambient temperature swimming pool (11x6) equipped with panoramic solarium and elegant ergonomic loungers

• Heated Technical Pool with Hydromassage and Professional Fountain for Cervical Massage

• Pillow for the ergonomic bed and specific towel dedicated to use in swimming pools

• Rooms equipped with all comforts (private bathroom with toilet, complete set and hairdryer - Wi FI - Air conditioning - LCD TV - mini bar) • Private wellness equipment in the room in the Superior rooms (chromotherapy LED shower) and Suite (hydromassage tub in the room)

• Mountain bikes available

• Reception of our friends Dogs on request and in compliance with the usual rules of custody and hygiene

• Public rooms with TV, stereo system with piped music and fireplace in style

• Visit to the Garden of Vegetables and Delights with direct collection of organic vegetables to bring to the table

• Reservations for the Florentine Museum system

• Acceptance of payments by debit and credit cards (Visa / Mastercard / American Express)

Services on request with supplement (except for any special package)

• Breakfast service in the room

• Snack restaurant / afternoon bar with room service and / or poolside service

• On-site oil and wine tasting with a selection of local and regional origins

• Winery tour at famous Castle / Farm with tasting and historical narration (minimum 4 people)

• On-site cooking lessons with the Cuoca del Castelluccio (minimum 4 people)

• Horseback riding at a partner riding school (15 minutes)

• Therapeutic massage (anti-stress – relaxing) performed by a qualified professional by the pool or in your room

• Transfer service, airport shuttles and tours with driver on board (Car - mini-Van or mini-Bus)

• Organization of private banquets (Anniversaries, Communions, Confirmations and small weddings), Coffee breaks and Corporate Dinners with creation of Menù and ad hoc choreography.

• Sale of typical products (Oil, Wine, Jams, Honey, Confectionery products and Gift items)

Useful information

Dear Guests, We present below the "charter of services" to provide you with the information that will allow you to make the best use of the services we can offer to ensure a pleasant stay.In the center of our Farm, You are here: you are the main source for the evaluation and constant improvement of your stay at our hotel. We therefore ask you to make any request or report that you consider useful.

The Staff

We will be happy and enthusiastic to be the reference point for any problems that may arise during your stay and for any further information on the services of the farm and events and tourist opportunities regarding the area.

Bookings

Reservations can be either by telephone or direct "online ” (through the special “ automatic booking form “ which guarantees, in case of availability ascertained by the system in real time, an immediate and definitive confirmation of the stay) . In the case of a request through the “Contacts “ page, we undertake to reply within a few hours of the request.

Check-in (Arrival)

Expected from 2.00 pm to 9.00 pm (possible until 12.00 pm upon
notice) In case of arrivals at a different time from those indicated, please notify us in advance. The arrival time is established considering the fact that previous customers they frequently have the possibility to leave the accommodation at 12:00 by taking advantage of the possibility of an 'extended check out '. Only at that point do the cleaning operations intervene to renew and sanitize the room according to the arrival of subsequent
customers expected at 15:00. However, sometimes previous customers leave the room early in the morning allowing us to carry out the scheduled cleaning well in advance. This is not a predictable circumstance as you can easily imagine but if a prior phone call is required around 1:00 pm to check if this 'exceptional ' circumstance had occurred may ò allow early entry in
derogation of the stable one to (Tel: 055 841538) .The use of the swimming pool is allowed, for objective reasons related to the validity of the
R.C. guests, only after the formal assignment of the accommodation (starting from 15:00). We ask for a valid personal document for the purpose of the usual notification of presence to the Police Headquarters.

Check-out

The normal “check-out “ operations (delivery of keys – any administrative balance) must be completed by 10.00 am, except for any extended “check out “, the latter option to always be agreed at the time of booking to allow optimal organization of the daily room sanitation procedure. Payment
by debit and credit card is accepted. a tax invoice may be issued in lieu of a tax document already issued after the guest's departure. Guests are reminded to carefully check that they have not left any personal
items in the room before leaving the accommodation; also reminds you to always hand over the room keys to the reception before departure and to communicate any with drinks from the mini-bar in the room.

Cancellation policy - extremely simple and flexible (free up to 3 days before arrival)

In detail, canceled reservations will be subject to penalties as follows:
In case of cancellation or changes made up to 3 days before the date of arrival, no cost will be charged (FREE CANCELLATION!)

In case of cancellation or changes made after this deadline, 100% of the cost of the first night will be charged. the
parties (Hotel & Guest Client). The hotel undertakes to guarantee the availability of accommodation for the entire
expected duration of the stay. At the same time no reductions or discounts will be recognized in case of early departure of the guest than what was agreed at the time of booking.

Treatment of personal data

Personal data and any other element learned by our Company during the course of the assignment will be subject to a bond of secrecy and will be treated in compliance with the confidentiality and rights of the person through the systematic application on our part of appropriate measures of protection and guarantee prepared for both paper and electronic data processing and measured to the specificity of the data itself (simple personal data or sensitive or judicial data). Pursuant to and for the purposes of Legislative Decree 196 / 03 yes informs the Customer that his personal data will be processed only for the purposes determined by the contractual relationship for these purposes (including accounting and administrative purposes).

Breakfast - Afternoon Snack Bar Service - Evening Dinner

Breakfast is served every morning through a rich and extensive self-service buffet from 7.30 to 10.00. Availability of gluten-free products and American breakfast - English. The afternoon on request is guaranteed a service type "snack bar" of useful comfort to the guests who wish to entertain themselves in the structure or in the pool. The menu includes among the various options cold pasta, salads, sandwiches, burgers, hot dogs, crepes, fresh fruit and ice cream. Day availability is available at the reception in the Hunting Room.​

The evening dinner, always based on the noblest and most characteristic typical Tuscan and Valley cuisine, offers every evening a different gastronomic itinerary with at least 4 courses (included in the Half board treatment agreed upon at the time of booking for the entire duration of the stay) with eventual dedicated menu for the little ones and for those suffering from specific food intolerances.
If preferable, it is also possible to opt, outside the canonical half board treatment, of the option with Choice à la Carta with a wide and diversified range of culinary proposals to choose from with a true "Slow Food" character (visions of the Menu "Restaurant" page). A rich and selected wine list, with small quality farms that make wine in the area, is always available to accompany the most famous and acclaimed dishes of the Tuscan tradition.

Use of the pools

• It is possible to access the swimming pool from 09.00 in the morning to 19.30.

• The presence of personnel assigned to first aid interventions is mandatory, as the surveillance is not continuous, check their presence before entering the pool.

• Unaccompanied minors under the age of 12 are prohibited from entering.

• The depth of the pool is 1 meter for the heated circular pool and on two levels (1.20 and 1.60) for the large pool at room temperature.

• It is forbidden to dive and run on the pool deck.

• It is recommended not to get wet within three hours of eating a meal.

• It is mandatory to access the pool passing through the foot wash basin where there is a shower that must be used before entering the water.

• It is forbidden to carry out freediving activities.


Before accessing it, it is necessary to read the Regulations for the use of the swimming pool.

Volume of the Tv 

We kindly ask guests to keep the television and any music systems at a volume that respects the peace and harmony of the environment, especially during rest times: from 14:00 to 16:00 and from 23:00 to 9:00 am.

Servizio 4

Lorem Ipsum è un testo segnaposto utilizzato nel settore della tipografia e della stampa. Lorem Ipsum è considerato il testo segnaposto standard sin dal sedicesimo secolo, quando un anonimo tipografo prese una cassetta di caratteri e li assemblò per preparare un testo campione.

Servizio 4

Lorem Ipsum è un testo segnaposto utilizzato nel settore della tipografia e della stampa. Lorem Ipsum è considerato il testo segnaposto standard sin dal sedicesimo secolo, quando un anonimo tipografo prese una cassetta di caratteri e li assemblò per preparare un testo campione.

Servizio 4

Lorem Ipsum è un testo segnaposto utilizzato nel settore della tipografia e della stampa. Lorem Ipsum è considerato il testo segnaposto standard sin dal sedicesimo secolo, quando un anonimo tipografo prese una cassetta di caratteri e li assemblò per preparare un testo campione.

Servizio 4

Lorem Ipsum è un testo segnaposto utilizzato nel settore della tipografia e della stampa. Lorem Ipsum è considerato il testo segnaposto standard sin dal sedicesimo secolo, quando un anonimo tipografo prese una cassetta di caratteri e li assemblò per preparare un testo campione.

Servizio 4

Lorem Ipsum è un testo segnaposto utilizzato nel settore della tipografia e della stampa. Lorem Ipsum è considerato il testo segnaposto standard sin dal sedicesimo secolo, quando un anonimo tipografo prese una cassetta di caratteri e li assemblò per preparare un testo campione.

Le nostre camere